Standard orders will be dispatched using DHL Express from our Berlin headquarters.
All pieces are made by hand with lots of love, care and time! Please allow 3-5 business days for product to be made before shipment. Pieces may appear differently from the items shown online.
Pre-order items are handmade to order, please allow a 2-3 week window from the date the order is placed for your piece to be completed. Once your order is ready to ship, you will receive a shipping confirmation with tracking via email. Please note the 2-3 week production time excludes any holiday closures.
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If you need your order sooner than the posted turn around time, write us prior to ordering at firstname.lastname@example.org and we will do our best to accommodate you.
Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.
If your order has not arrived within the estimated times set out above then we have a few steps:
- Check with any neighbours to see if that package has been delivered to them without a note
- Check the local postal delivery office. Sometimes packages can be returned here without notification.
If you have checked both of these places then please email us at email@example.com with your order number and we will endeavour to help.
Our Returns Policy
The procedure for returning an item purchased at our online store is as follows:
Send an email request for the return to firstname.lastname@example.org no later than 14 working days from the date you received the product, letting us know the reason for the return and order number. Please note this excludes earrings.
The items should be packaged in original condition and may not be used or damaged in any way.
Sale Items can be returned for exchange or store credit within 14 days from the date you receive the goods (Including Florals Deal).
We are happy to repair most manufacturing faults. Please e-mail an image of your damaged jewellery to discuss possible options. Repairs will not be accepted after 365 days of its original order date.
**Manufacturing faults DO NOT include: chipped, cracked or broken gemstones; general wear and tear including items that have been bent out of shape, twisted and snapped, oxidized or on which the plating is fading.
Return shipping costs are the customer’s responsibility. In cases where a product is deemed defective, Naga shall assume the entire cost of return shipping and/or exchange.
Once a return is approved the value of the purchase will be refunded by the same method you made the original payment.
In the event of having mistakenly sent a different item to the one requested please contact email@example.com. We will arrange for a return and/or exchange.
For special offers, where shipping is offered free of charge, the customer shall bear the cost of return shipping should this be necessary. Return deliveries with unpaid postage will not be accepted. If you need any assistance please email to