Shipping

FREE SHIPPING  On orders over £85

United Kingdom  - £4.00 

Royal Mail Tracked (2-3 Business Days)

USA - $12.00  

Royal Mail International Tracked (3-5 Business Days)

Europe €11.95  

Royal Mail EU Tracked (3-5 Business Days)

Rest of the World €15.00

Royal Mail International Tracked (5–7 Business Days)

 All US and EU import duties covered - no surprise charges at delivery.

Processing Times

Every piece is carefully handcrafted in our London studio and packaged with love before making its way to you.

As every NAGAZONE piece is handmade, processing times may vary depending on your order.

In-stock items

Dispatched within 1-2 business days.

Pre-order items
Handmade to order. Please allow 2–3 weeks for your jewellery to be crafted before dispatch.

Once your order has been shipped, you'll receive a dispatch confirmation email with your tracking details.

Please note: Complimentary promotional items may differ from your selected design depending on stock availability.

Delivery Information

Please ensure your delivery address is complete and accurate before placing your order.

NAGAZONE cannot be held responsible for parcels lost or delayed due to an incorrect or incomplete shipping address provided at checkout.

If a parcel is returned to us because of an incorrect address, we will gladly resend it once received. Please note that an additional shipping charge will apply.

Missing Orders

If your order has not arrived within the estimated delivery timeframe, please:

• Check with your neighbours or building reception.
• Contact your local postal delivery office, as parcels are sometimes held there without notification.
• If you're still unable to locate your parcel, please email mail@naga-zone.com with your order number and we'll be happy to assist you.

Returns

We hope you love your jewellery, but if something isn't quite right, we're here to help.

To request a return, please email mail@naga-zone.com within 14 days of receiving your order, including your order number and the reason for your return.

Please note that earrings cannot be returned for hygiene reasons.

Returned items must:

• Be unworn and unused.
• Be returned in their original packaging.
• Be in their original condition with no signs of wear or damage.

Sale & Promotional Items

Sale, discounted and promotional items are eligible for store credit or exchange only.

Repairs & Manufacturing Faults

We take great pride in the quality of our jewellery and are happy to repair genuine manufacturing faults.

Please email mail@naga-zone.com with clear photographs of the item so we can assess the best solution.

Repairs for manufacturing faults are accepted for up to 365 days from the original purchase date.

Manufacturing faults do not include:

• Chipped, cracked or broken gemstones.
• Accidental damage.
• Bent, twisted or snapped jewellery.
• General wear and tear.
• Oxidation or natural fading of plated finishes.

To help your jewellery last for years to come, please follow our Jewellery Care Guide.

Return Shipping

Customers are responsible for the cost of returning items.

Original shipping charges are non-refundable.

If you are returning an order from outside the UK, please clearly mark the parcel as:

"Returned Goods – Free of Duty & Tax"

Failure to do so may result in customs charges, refusal of delivery or the parcel being returned to you.

Refunds

Once your return has been received and approved, your refund will be processed using the original payment method.

Please allow several business days for the refund to appear, depending on your bank or payment provider.

Incorrect or Faulty Items

If you have received an incorrect or faulty item, please contact mail@naga-zone.com as soon as possible.

We'll arrange a replacement, exchange or refund where appropriate and ensure the issue is resolved as quickly as possible.